City Continental Kensington London
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Privacy Policy

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About this policy

Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.splendidhospitality.co.uk or any of our hotels within the site
  • you make a booking via our websites or check into a hotel.
  • you make enquiries on our websites.
  • someone is interested in working with us.


Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups. 

Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.


How do we collect information from you?

Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.

Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.

We collect information from you:

  • when you make a booking or check into a hotel.
  • make an enquiry.
  • when you sign up to marketing emails.
  • when you submit a CV via our SHG website.


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.

  • When you make a booking:

Splendid Hospitality Group collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for
  • use in the case of no-shows (where applicable)
  • Passport details (where applicable)
  • telephone number
  • company name
  • Collection of sensitive personal data – children, dietary preferences, accessibility, etc
  • marketing preferences (whether you opt-in or opt-out)


  • When you access our wifi:

When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.

  • Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.

  • Careers:

You may submit your CV if you’re interested in working for us to careers@splendidhospitality.co.uk 
​​​​​​​This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at customer_privacy@splendidhospitality.co.uk.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation).
  • Send you post stay guest questionnaires to improve our service.
  • Send marketing communications if you have opted in to receive them around the interests you have specified with us.

    Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. We have ensured that all third party suppliers that may handle your data are compliant with GDPR legislation and we constantly review the mechanisms around how they handle your date.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at customer_privacy@splendidhospitality.co.uk.

You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at customer_privacy@splendidhospitality.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


Changes to this statement

Splendid Hospitality Group will occasionally update this Privacy Policy to reflect company and customer feedback. Splendid Hospitality Group encourages you to periodically review this statement to be informed of how weare protecting your information. This policy was last updated in April 2018.


Contact Information                                                                      

Splendid Hospitality Group welcomes your comments regarding this Privacy Policy. If you believe that Splendid Hospitality Group has not adhered to this Privacy Policy, please contact at customer_privacy@splendidhospitality.co.uk.

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

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CONTACT US
  • City Continental Kensington London, 11-13 Penywern Road, Earls Court, London, SW5 9TT
  • Phone: +44 (0) 20 7373 6514
  • FAX: + 44 (0) 20 7370 3639
  • Email: info@cckl.co.uk
City Continental Kensington Reviews

Chelsea,

Malta

This hotel is very central and very close to Earl's court tube station. Staff are very friendly and ready to help. The continental breakfast is very good as there are a number of items visitors can choose.


David,

Australia

This hotel was a gem. Stayed three nights and it is two minutes walk to Earls Court Underground with plenty of restaurants nearby. The street is quiet and very close to the bustle of Earl's Court with peaceful nights sleep overlooking the road. Breakfast was delightful with cereal, fruit, yogurts, toast and croissants. This is also served in a spacious dining area. The room was clean and of reasonable size, well serviced daily and has very helpful and pleasant staff. Book this early as it is booked up quick. Great spot, will stay here again.


Jo,

York

I didn't know what to expect with this hotel, I usually stick strictly to the big chain hotels when staying in London, but I was very pleasantly surprised. The hotel is very well located for Earl's Court tube station and a selection of shops and bars on the high street. I was in a single room and it was compact but beautifully clean and well equipped. The bathroom looked to be almost brand new, not sure if this was the case or if the cleaners are just excellent! Breakfast is served in the basement which is common in London hotels, it's Continental only but there was a good selection and a self service coffee machine, as I was travelling on business and needed to be up and out it was perfect for me. The staff I encountered were all very friendly and helpful too. I'll definitely be returning.


Susanne,

Austria

We were able to change room and stay (4 nights) which was way better than in some much more expensive London 4 star hotels. The hotel was clean, everything worked, fast WiFi and shower powerful. Breakfast even better than what one could expect for such a budget price (including organic fruit yoghurt). Unbeatable location just around the corner from Earl's Court tube station. Fast access to all interesting parts of London. Enough restaurants, pubs and M&S Simply Food and Pret a Manger a few steps away. Highly recommendable hotel!


Donna,

Australia

My room was clean and tidy with a huge bed (very comfy). The staff were lovely even with my unavoidable late arrival, all very friendly and helpful, even helping to take my bags to my room. The service was impeccable. Will definitely be staying there again.


Kathleen,

Ireland

Hotel is in a quiet area, conveniently located close to Earls Court Station. Room was big and spacious. Breakfast was good. Staff were very helpful and friendly. Plenty of Pubs, Restaurants & Supermarkets close by.


Hollie,

Harrogate

We booked this hotel as part of a package via a rail break. I had read the reviews previously and felt comfortable with our choice, thinking, it's only a base to stay while seeing the big city. This hotel was fabulous. Everything about it is very good. The staff on reception could not have been kinder, particular Alfonso who went the extra mile to be so helpful. His career in hospitality, in any hotel is heading for the top in this difficult profession. Even the cleaners and breakfast staff could not do enough to make our stay more comfortable and should be praised for their hard work. The breakfast was refreshingly continental, plenty of it and held at a comfortable unhurried pace. The rooms were spotless and well serviced and we were warm and not bothered by any noise. If we chose to stay in this area again, we would gladly stay at the Continental. Thank you all of you, you are a brilliant team.


Jackie,

Yorkshire Dales

Excellent location, 3 mins walk from Earl's Court tube station. I stayed in a twin room which was spacious clean and very quiet. The reception staff were very friendly and helpful. The continental breakfast was plentiful. All in all for what was classed as a budget hotel I would highly recommend this hotel. I would not hesitate to re-visit.


Sabrina,

Austria

Hotel with good value for money and prime location. Rooms (and bathroom) quite spacious, clean and well maintained. Good breakfast offer (Jogurt, cereals, fresh fruit) and friendly staff. Perfect for a city trip with family or friends.


Spike,

Sussex

Stayed here after spending a long day at Earl's Court Exhibition Centre. Very smooth check in, lovely clean quite room that looked like it had just been decorated . Near to Earl's Court Station making travelling around London the next day very easy. Would defiantly recommend and look forward to returning soon.

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